How to add or remove a property from the AirBills platform.
This article guides you, through the steps to add or remove a property from the AirBills platform. It ensures you have the support you need to manage your property listings and utility services effectively.
Anu Sura
Last Update منذ عام واحد
Index and Overview
How to add Properties
Objective: To add a new property to your AirBills portfolio.
Procedure: Clients must log into their account, navigate to the 'Properties' section, click on “Add New Property,” enter all the necessary details, and submit the form.
SLA: 72 hours
Taking out Properties
Objective: To remove a property from your AirBills portfolio.
Procedure: Clients need to access the 'Properties' section, find the property, and request its removal via AirBills support on Slack with the property details.
SLA: 24 hours
Turn on Service at an Address
Objective: To initiate utility services at a new property.
Procedure: Select “Turn On Services,” complete the form with the required service details and preferred start dates, and submit the request.
SLA: 72 hours
Turn off Service at an Address
Objective: To discontinue utility services at a property.
Procedure: Clients must send a direct request via Slack to AirBills support, specifying the property details and the services that need to be turned off.
SLA: 48 hours
Other Requests
Objective: To handle additional or unique client requests related to property services.
Procedure: Clients are advised to contact AirBills support via Slack for any non-standard requests or issues, providing detailed information for personalized assistance.
SLA: Determined on a case-by-case basis
How can you onboard a property?
Step 1: Initiate Property Addition
Log in to your AirBills client account.
Navigate to the ‘Properties’ tab.
Click on “Add New Property”.
Step 2: Enter Property Information
Input the following essential details of your new property:
Property GL Code: Assign a unique identifier for the property already being used in your accounting software
Property Name: Name your property for easy identification.
Address: Enter the full address. Use both Address 1 and Address 2 if necessary.
State: Select the state where the property is located.
City: Enter the city for the property.
Zip Code: Provide the property’s zip code.
Payment Method: Choose your preferred billing and payment method.
Review the details for accuracy and click “Save”.
Step 3: Add Bill Details (Incase there is no utility setup skip here)
Go to the Bills section.
Click on “Add Bill”.
Fill in the bill details for the property, including:Bill Type
Biller Name
Username
Password
2FA PIN/Security answer (If applicable, generally only required for trash, water bill types)
Alternative for Properties Without any Utilities Set-up / Service-ON
If there are no utility setups, fill out the “Turn On Services” form:
Enter the complete address, city, state, and property code.
Select the necessary services (gas, electricity, internet, etc.).
Indicate when you want these services to start.
How can you offboard a Property/Utility?
Note: Only properties under AirBills management can be offboarded. Ensure to indicate if you are requesting a service off (property is De-Listed/Inactive) or an offboarding (property active but not under AirBills management).
Offboarding a Property
Step 1: Request Off-boarding
Send a ticket to Alex via Slack with the following details: Property GL Code and Name.
Specify whether it is an offboarding request or a service-off request.
Reason for offboarding or service OFF.
Step 2: Await Confirmation
AirBills will respond within 48 hours with a confirmation status.
You will be informed of any additional payments incurred during the service OFF process.
Step 3: Equipment Return
In case of service off, AirBills will provide instructions on how to return equipment to the internet service provider, if applicable.