How to add or remove a property from the AirBills platform.
This article guides you, through the steps to add or remove a property from the AirBills platform. It ensures you have the support you need to manage your property listings and utility services effectively.
Anu Sura
Last Update 2 yıl önce
Index and Overview
How to add Properties
Objective: To add a new property to your AirBills portfolio.
Procedure: Clients must log into their account, navigate to the 'Properties' section, click on “Add New Property,” enter all the necessary details, and submit the form.
SLA: 72 hours
Taking out Properties
Objective: To remove a property from your AirBills portfolio.
Procedure: Clients need to access the 'Properties' section, find the property, and request its removal via AirBills support on Slack with the property details.
SLA: 24 hours
Turn on Service at an Address
Objective: To initiate utility services at a new property.
Procedure: Select “Turn On Services,” complete the form with the required service details and preferred start dates, and submit the request.
SLA: 72 hours
Turn off Service at an Address
Objective: To discontinue utility services at a property.
Procedure: Clients must send a direct request via Slack to AirBills support, specifying the property details and the services that need to be turned off.
SLA: 48 hours
Other Requests
Objective: To handle additional or unique client requests related to property services.
Procedure: Clients are advised to contact AirBills support via Slack for any non-standard requests or issues, providing detailed information for personalized assistance.
SLA: Determined on a case-by-case basis
How can you onboard a property?
Step 1: Initiate Property Addition
Log in to your AirBills client account.
Navigate to the ‘Properties’ tab.
Click on “Add New Property”.
Step 2: Enter Property Information
Input the following essential details of your new property:
Property GL Code: Assign a unique identifier for the property already being used in your accounting software
Property Name: Name your property for easy identification.
Address: Enter the full address. Use both Address 1 and Address 2 if necessary.
State: Select the state where the property is located.
City: Enter the city for the property.
Zip Code: Provide the property’s zip code.
Payment Method: Choose your preferred billing and payment method.
Review the details for accuracy and click “Save”.
Step 3: Add Bill Details (Incase there is no utility setup skip here)
Go to the Bills section.
Click on “Add Bill”.
Fill in the bill details for the property, including:Bill Type
Biller Name
Username
Password
2FA PIN/Security answer (If applicable, generally only required for trash, water bill types)
Alternative for Properties Without any Utilities Set-up / Service-ON
If there are no utility setups, fill out the “Turn On Services” form:
Enter the complete address, city, state, and property code.
Select the necessary services (gas, electricity, internet, etc.).
Indicate when you want these services to start.
How can you offboard a Property/Utility?
Note: Only properties under AirBills management can be offboarded. Ensure to indicate if you are requesting a service off (property is De-Listed/Inactive) or an offboarding (property active but not under AirBills management).
Offboarding a Property
Step 1: Request Off-boarding
Send a ticket to Alex via Slack with the following details: Property GL Code and Name.
Specify whether it is an offboarding request or a service-off request.
Reason for offboarding or service OFF.
Step 2: Await Confirmation
AirBills will respond within 48 hours with a confirmation status.
You will be informed of any additional payments incurred during the service OFF process.
Step 3: Equipment Return
In case of service off, AirBills will provide instructions on how to return equipment to the internet service provider, if applicable.